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Frequently Asked Questions

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Your Questions Answered

We’ve put together some commonly asked questions to provide you more information about our revenue cycle solutions.

General Information

We provide a comprehensive range of services including medical billing, medical coding, revenue cycle management, denial management, credentialing, and consulting services. Learn more about our services.
Our pricing models are flexible and can be customized based on the specific services you require, the size of your practice, and other factors. We offer competitive rates and provide flexible pricing options such as full-time equivalents, transaction-based pricing, volume discounts, % on monthly collections, per claim rate and more... With no onboarding or hidden charges. Get a free quotation.
When it comes to managing healthcare-related administration, time is of the essence. Our team of certified experts are well versed with providing deliverables on time, and error-free. We process all your files within 12-24 hours from the time of receipt.
We employ industry-leading security measures, including encrypted communication channels and strict access controls, to protect sensitive patient data and ensure compliance with all relevant data protection regulations. All our data centers are maintained within the US and are SSAE-16 SOC-1, SOC-2 certified as well as HIPAA, HITECH, PCI-Level 1 DSS, NIST 800-53 compliant. Learn more about our physical and digital security protocols.
All our billers, coders, AR callers, and EMR experts are skilled and experienced in handling specialty-specific operations and collaborate with you to deliver exceptional solutions. Our coders and billers are also AAPC™ and AHIMA™ certified.
Our team of billing and coding specialists possess specialty-specific knowledge and expertise across 40+ specialties and are AAPC™ and AHIMA™ certified to provide complete, comprehensive revenue cycle services to clients of every scale. View the list of specialties we currently serve.
We work with a wide range of healthcare entities, including hospitals, clinics, physician practices, ambulatory surgery centers, podiatrists, cardiologists, long-term care facilities, and other healthcare providers.
Yes, with over a decade of experience under our belt, we have been keeping pace with most of the medical billing software and EMR/EHR software used in the industry. View the full list of EHR and Billing software we use.
We have a well-defined onboarding process that includes data migration, system integration, and staff training. Our goal is to make the transition as smooth as possible for your practice. Schedule a free consultation.
Our end-to-end RCM solutions guarantee increased revenue, improved cash flow, reduced administrative burden, compliance with industry regulations, and access to a team of certified professionals. Learn more about the value we bring.
We differentiate ourselves through our experienced team, state-of-the-art technology, personalized solutions, compliance with industry standards, and a commitment to client satisfaction. Learn more about the value we bring.
We have strict compliance protocols in place, conduct regular training for our staff, and utilize secure technology platforms to safeguard patient information and ensure compliance with all relevant regulations. Learn more about our compliance protocols.
Our team undergoes regular training and continuous education to stay updated with the latest industry trends, regulations, and coding changes. We also actively participate in industry conferences and workshops.
Simply visit our Contact webpage and fill out the contact form, or give us a call. We'll be happy to discuss your specific needs and tailor a profitable solution for your practice.

Service-Related FAQs

Our billing services include patient registration, insurance verification, charge entry, claim submission, denial management, payment posting, and follow-up on outstanding balances. Our team handles each step efficiently to maximize revenue. Learn more about our billing services.
We verify patient eligibility through electronic means, ensuring that accurate insurance information is obtained prior to providing services, reducing the risk of claim denials. Learn more about our insurance eligibility and prior-authorization process.
Yes, we have experience in negotiating payer contracts to ensure that you receive fair reimbursement rates for your services.
Yes, we have processes in place to effectively manage self-pay patient accounts, including setting up payment plans and providing financial counseling.
Yes, we have extensive experience in billing and compliance for both Medicare and Medicaid, ensuring that you meet all regulatory requirements for these programs.
Our coding team is trained and AAPC™ / AHIMA™ certified in ICD-10 coding, and we conduct regular audits to ensure accuracy and compliance with the latest coding guidelines. Learn more about our medical coding services.
Our coding team stays updated with the latest changes in CPT codes through regularized training programs and continuous education. We also have processes in place to implement these changes in a timely manner.
Our coding team includes certified specialists with expertise in various medical specialties. View the full list of specialties. Our coders are AAPC™ and AHIMA™ certified, and are well-equipped to provide exceptional accuracy of over 99%.
We have a dedicated denial management team that analyzes the reasons for denials, corrects errors, and resubmits claims promptly. We also implement strategies to prevent future denials. Learn more about our denial management protocols.
We implement robust accounts receivable management strategies, including regular follow-ups with payers and patients, to ensure prompt payment for your services. Learn more about our payment posting processes.
Our team handles patient billing, inquiries, and statements with empathy and professionalism. We provide clear explanations of charges and assist patients with any questions they may have. Learn more about our patient billing solutions.
We have a dedicated accounts receivable management team that proactively monitors and follows up on aging accounts, working to minimize outstanding balances and improve cash flow. Learn more about our AR recovery process.
We provide detailed reports and in-depth analytics that provide insights into key performance indicators (KPIs), such as claim submission rate, denial rate, collections, and aging reports, helping you track and improve your financial performance. Learn more about our medical billing reports.

Have a question you can’t find the answer to? Please send us an enquiry and we’ll get back to you at the earliest.

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Testimonials

What Our Clients Say

Together with our clients, BHS experts partner to achieve desired outcomes
and push the boundaries of what's possible.

“Partnering with Bristol Healthcare Services was one of the best decisions we’ve made for our practice. Their team of experts has a deep understanding of anesthesia billing and coding, and they’ve significantly improved our revenue cycle efficiency. The results speak for themselves – our denial rates have dropped, our revenue has increased, and we now have the transparency and control we need to make informed business decisions. Bristol’s commitment to excellence has made them an invaluable partner to our practice. We highly recommend their services.”

CEO, Anesthesia Group in CA

“I wholeheartedly recommend Bristol Healthcare to any organization seeking to optimize its revenue cycle and achieve lasting financial stability. Their expertise, professionalism, and personalized approach have been instrumental to our practice's growth and success.”

Founder, Podiatry Clinic in CA

“Bristol has completely transformed our cardiology practice’s billing and coding processes. Their expert team quickly identified our coding issues, provided customized training, and implemented clear protocols that led to a drastic drop in claim denials and a notable revenue increase. We’re now more efficient and can focus more on patient care. Their professionalism, attention to detail, and real-time support have been outstanding. Highly recommend them to any practice looking to improve their revenue cycle!”

CEO, Cardiology Group Practice in LA

“Bristol Healthcare Services transformed our practice’s coding and documentation. We saw a remarkable increase in revenue, reduced coding complications by 28%, and boosted productivity by 20% in just one year. Their tailored approach and expertise were game-changing for our practice!”

CEO, Group Practice in CA

“Jay – Great. I really appreciate your in-depth analysis on our outstanding. Your AR recovery process has been excellent.”

Client, CA

“We greatly appreciate the conscientious nature of your team. Their concern for quality is clear in the work that they perform.”

Client, TX

“Your attention to detail is excellent. Thanks for catching my staff’s error. I just love talking to Ray about process improvements.”

Client, CA

“Jay! Thanks to you and your team for formulating a winning team! I am proud to be aligned with you guys!”

Client, CA

“Our partnership with Bristol proved to be a game-changer. Their expertise in revenue cycle management and their commitment to delivering excellent service has truly transformed our practice's financial outlook.”

Client, TX

“If it wasn’t for your verification team, I would’ve never known I needed authorization for this surgical procedure. They have consistently sent verified reports on time, every day.”

Client, CA

“I highly recommend Bristol to any healthcare provider seeking a reliable and efficient medical billing partner. Their commitment to excellence, attention to detail, and dedication to maximizing revenue has been instrumental in helping our practice thrive financially.”

Client, CA

“Do you guys ever sleep? Thank you for answering all my questions immediately. I can’t imagine what I will do without your team.”

Client, TX

“I thank your coders for clearing our four months backlog within two weeks. I appreciate all your recommendations, it surely helps to improve our documentation.”

Client, CA

“Partnering with Bristol has been one of the best decisions I've made for my clinic, and I am grateful for their invaluable support."

Client, CA

“You have consistently provided accurate billing entries for us. I thank the entire team for a job well done."

Client, TX

“Your follow-up methodology seems to be working. Our collections have been increasing month on month. Great job! Stay on it.”

Client, CA

“I wanted to pass on our appreciation for the work the Bristol team is doing on the new BristolByte™ Quick Save feature. I am quite impressed by the speed with which the team is making design changes and implementing a process that will surely save us time. We appreciate it!”

Client, CA

“Their team took the time to understand our practice’s unique needs and workflows to implement a personalized billing process that ensured improved reimbursement rates. We’ve now eliminated duplicate data entry, minimized errors, and saved our staff valuable time.“

Client, TX

“With their expertise in managing our billing processes, we have been able to focus on what truly matters – delivering outstanding orthopedic care to our patients.”

Client, CA